I need A LOT of equipment. And a lot of that equipment is not cheap equipment. Just in the main ice cream machines I have purchased - 3 rolled ice cream, 5 soft serve, a glycol chiller for the soft serves, and a batch freezer for the dipped ice cream – I have spent over $40,000… all used. For new versions of each, it would probably be closer to $120,000, although I would have only gotten 3 soft serve machines instead of 5.
I have been watching and buying at local (because we still have to go pick the stuff up, but still as far away as Columbia, MO) online auctions for well over a year now. I have gotten several items I need, and several that I thought I wanted, but now that I’m actually trying to place things, am not so sure I do. Some things have been really good deals, some have been okay deals.
Or so I have thought.
The 3 rolled ice cream machines that I got last summer are small and easy to move around and use. So they were also very easy to test and practice on right after I got them. Out of the three, one of them wouldn’t even turn on. It was actually an easy fix that I could do myself – just purchased a $5 on/off rocker switch, take a couple covers off and replace it. I don’t recall now whether it was that one or another one, but one of them had another issue that wasn’t so simple to fix – it wouldn’t freeze. A couple hundred dollars later, Jones Air Conditioning had checked it and recharged it, but couldn’t actually find a leak so couldn’t promise it would continue to work. So far, it has been doing fine.
Now that I actually have a location and have somewhere to put everything and start using them, I have been getting frustrated with many of my larger dollar items. Just before the balloon festival, I found out that a commercial one door freezer I got, doesn’t cool at all. A commercial one door refrigerator, seemed to cool fairly well…. for almost the whole first day.
About a week later, I was finally able to get a new 220 volt outlet installed for the Emery Thompson batch freezer I received in January. This is about a $16,000 piece of equipment that was a little under a year old. I got it for a few thousand less with shipping included. This is a 19” x 24” x 36” 300 pound piece of equipment – not something you want to be picking up and moving or trying to ship much.
I still had several gallons of the cold brew coffee mixed with milk from the balloon festival, so I decided I would experiment with freezing this and see what it would do or if I could make something usable out of it. It was old enough that whatever I made with this batch would be personal use, but it would be a good opportunity to possibly come up with a future product. So, I added a bunch of sugar to some of it, put it in and turned it on. 10 minutes later, regular ice cream would be done, this still looked the same. 15 minutes. 20 minutes. I dumped it and started doing some troubleshooting and research and found a YouTube video from the manufacturer on how to do a freeze test in less than 60 seconds. My cylinder barely got cold, it never came close to frosting up and freezing!
Not quite the ice cream consistency I was looking for |
I ended up calling the manufacturer’s support and after a little talking and showing them videos and a picture of the info plate on the machine, he verified that it was indeed manufactured in April 2021 and then continued to look up the serial number and said “Oh. I know this machine.” Grrreeeaat. That doesn’t sound good. Turns out, the previous owner was a “bearcat” (his wording) to get along with and they had tried getting in to work on this machine under warranty, but was never able to do so. Unfortunately, the warranty 1) was now up as it was more than a year old, but that wouldn’t have mattered because 2) is non-transferable. Personally, I think this is ridiculous when manufacturers do that – the machine is the machine, if they believe it is good for a year, it should be good for a year regardless of who owns it. But I wasn’t going to argue or complain, it is how it is and how many places do it. I stayed nice.
It turns out that both the manufacturer and the broker I purchased the machine through are being very nice. Although Emery Thompson won’t fix the machine under warranty even though they knew it was bad while it was still under warranty, they did say that if I paid to ship it to them in Florida and back to me (remember, this is a 300 pound piece of equipment, so that means freight pricing), they would fix it for free. And the broker I purchased it through has offered to pay for half of whatever it costs me to have it fixed, whether that is shipping it to Emery Thompson, or having someone local come fix it. I am working on getting a quote to see how much it will cost to have it fixed, then possibly a quote on how much it would cost to ship it to Florida. I’m guessing the freight to Florida is going to be $1000+, but it would also be fixed by the manufacturer. So, we’ll see.
My guess is that if I would have been able to test it when I received it, it would have probably worked. The previous owner, knowing that it was bad and probably has a Freon leak, but knowing it is a $16,000 machine and wanting to get as much out of it as possible, probably paid a couple hundred dollars to have it recharged right before they shipped it. If you were going to sell something like that, knowing it was bad but not telling them so and knowing the broker would hold the money for a couple weeks for time to test it to make sure it is okay, wouldn’t it be worth the couple hundred dollars? :(
Advance another week or so, and I decide I would like to display my cheesecakes I’m planning to do on July 11th in my refrigerated display case. And while I’m at it, I have a refrigerated prep table stored in the same spot, I should test that as well. I move the prep table to an outlet, it’s easy enough to move. I grab an extension cord for the display case. I let them both run for a few hours and the display case is around 40 degrees. The prep table, hasn’t cooled one bit. Unfortunately, when it came to actually using that display case on the 11th, it was only cooling to about 70 degrees.
Between all of these cooling items and 4 of my 7 air conditioners not working, I'll be keeping Jones Air Conditioning busy for a bit. (Update: After Jones looked at things - not worked on, just looked at so far because with everything I had for him to look at, that took a couple hours - I need to try cleaning the condensers on the display case and commercial refrigerator & freezer. A little elbow grease on my part will hopefully be worth the savings.)
The only large ticket items that I got other than what I have mentioned is a double oven, which the top oven works great - only goes to 350 degrees, but that’s all it’s designed for – the bottom one only seems to get to about 250 which I think is not right because everything looks the same for both ovens, but the bottom one is missing the actual knobs with the temperatures on them. Then I have a commercial dishwasher, which I got REALLY cheap, so it wouldn’t surprise me if it doesn’t work, but I have found that I won’t have a place to actually use it, so I won’t know. And I have a 6 burner gas cook stove because I was going to use gas, but I never have and really not sure that I want to, so I’m’ not going to be using it either. (Anyone interested in buying a gas stove?) The soft serve ice cream machines and glycol chiller I haven’t actually received yet, so I can’t say how they are.
So what do you think is best? Do you buy used and figure that even if you
have to fix some of it, you’ll probably still come out ahead? Or is all the headache of things not working
and having to fix them worth the savings?